From
General Secretary
KWA Engineering Staff
Association
WS Section No.III
Malippuram PO,
Ernakulam, Kochi .
To
Sri.
AJIT PATIL IAS
The Managing Director
JALA BHAVAN,
Kerala Water Authority,
Thiruvananthapuram.
Sir,
Sub: Reassigning the
duties and responsibilities of Assistant Engineers
and Overseers - reg
Ref:
The
Assistant Engineers are reluctant to work in the Section offices due to the
considerable work load, stress and strain. This is badly affecting the field
activities. The management has been admitted the same before the Pay revision
commission.
The
work load of Assistant Engineers have been considerably increased due to the
unscientific assignment of duties through softwares such as e abacus, o and m
connect, MARCH etc. Now a days all the water connection processes also are
entrusted with the Assistant Engineers in addition to the maintenance works. All
the works are centralized and concentrated to the Assistant Engineers.
In fact the Assistant Engineers
are locked before the computer system for the timely updation of field level
data. Due to time constraints, proper attention for the preparation of
estimates, managing the office and supervision could not be effected to the
maximum possible extent to sort out day to day issues for delivering
satisfactory service to the public. The field work is inevitable to achieve a
certain level of improvements, which is of utmost importance to the KWA. The
frequent calls from the public to the CUG cell with the Assistant Engineers are
breaking the concentration needed works and that will effect the quality and
time of works. The complaints and suggestions from the public can be registered
through the land phone provided in the HELP DESK with the supervision of the
Overseers. The e measurements and bill can be introduced which can be save the
valuable time for other activities.
The
strengthening of the KWA has to be started from the Section offices because of
direct public relations are through the Section office. Most of the Section offices are
functioned with insufficient office space and infra-structure facilities. There is no proper
allotment of temporary advance/imprest in time for meeting incidental and
urgent needs even the required funds for the same is idling. The measurement books are stored in the some
of the higher offices without issuing the same to the Assistant Engineers in
time. All the public and representatives of the local bodies in the different
standards are directly approaching the Section offices for their grievances
related to water supply. But due to the unscientific assignment of duties,
inadequate infra structure felicities and required staff not attained the
fulfillment of the consumer satisfaction from the Section offices.
The existing e
abacus software is time consuming and not users, customers friendly and in
accordance to the Water Supply Act. There is no provision to correct or edit
the wrong entry made in the lower level, rejection on verification and inform
the position of application in each table. The not required fields are seen
provided as mandatory. It is not possible to print out the copies of Provisional
Approval Notice and work order again. The pending list listed is seen not in
order of seniority and the licensed plumbers list is not in alphabetic order of
name.
Proposal for revised software
1. The proposed software
should be users, customers friendly and it can be moved from one field to
another automatically or by using Enter Key.
2. The fields can be provided
as mandatory and optional. The required details only as per Water Supply Act
may be provided as mandatory.
3. The stage of application
can be understood in every table. (Searching may be adopted)
4. The wrong entry in the
lower level can be edited or corrected from the next higher level.
5. To be provided the
automatic generation of acknowledgement receipt, Provisional Approval Notice/
Rejection memo, Application for road cutting sanction, agreement, Work order
etc. The further copies of the above can be taken if required.
6. To be provided the
facilities for rejection on verification.
Proposed procedure for granting New Water Service
Connections
Application
for water connection shall be accompanied with:-
1.
Ownership certificate from Local body
(Residential certificate and other kinds of any certificate may not be
considered.)
2.
Copy of ID proof (Voter ID card, Driving License,
Aadhar card etc.)
3.
Two self-addressed stamped envelopes.
4.
Location sketch in A3 size sheet showing existing
main line, proposed service line and inside installations etc. prepared by the
Licensed Plumber.
Proposed procedure for simplifying and smooth
functioning
1. The applications for water
Service connection will be issued from the Section office counter after
realizing the Application fee of Rs. 15.00
2.
The applications duly filled up shall be received
by the Draftsman/Overseer authorized by the Assistant Engineer and registered
on preliminary checking and submitted the verification report to the Assistant
Engineer.
3.
The Draftsman/Overseer will be recommended the
connection if feasible, and if found not feasible, the fact shall be reported
to the Assistant Engineer with reasons.
4.
Based on the approval of the Assistant Engineer,
Provisional Approval Notice/ Rejection memo are generated automatically.
(The applicant shall be requested through Provisional
Approval Notice to furnish the completion report, consent letter of the owner
of land through which the pipe lines are to be laid, sanction for road cutting
from PWD/Local Body etc. as the case may be, stamp paper for agreement,
original ID proof and to remit the connection charges, CSME charges etc. as per
Water Supply Act.) The specific clarifications to be issued regarding the CSME
charges.
5.
On approval of the Provisional Approval Notice/
Rejection memo, the Dispatch Clerk shall be intimated the same to the
applicant.
6.
The applicant shall be produced the Provisional
Approval Notice, required consent/road cutting sanction as the case may be,
completion report, original ID proof, stamp paper etc. before the Draftsman/Overseer
for verification of agreement documents.
7.
On verifications with check lists, system will be
generate agreement conditions and put up
the agreement documents before the Assistant Engineer for the execution of
agreement with applicant.
8.
On remittance of the required fee, work order
will be generated automatically and put up the same before the Assistant
Engineer for approval.
9.
On approval of the same, work order will be
issued to the applicant, Licensed Plumber through the Dispatch Clerk for
effecting the connection.
10.
The Overseer shall be arranged the connection
through the Licensed Plumber with the supervision and entered the date of connection
to the system with report to the Assistant Engineer.
(The consumer number will be generated only on entering the
physical date of connection by the Overseer and not on payment of connection
fee)
For changing
the procedures, necessary modifications in the existing software are required.
If some of the
matters, now entrusted with the Assistant Engineers are delegated to the
Overseers, the Assistant Engineers can be concentrated both offices and field
which will improve the revenue as well as the image of the KWA.
In order to
reduce the heavy work load of the Assistant Engineers and increase the
performance, some responsibilities are to be delegated to the Overseers as
follows:
1) To upload incidence report ( o and m connect )
using own password and giving proper feed back to the Assistant Engineer.
2) To account the stock of materials and submit the
stock position to the Assistant Engineer.
3) To upload registration, verification
report, verification of agreement, entries of date of connection and consumer
services of water service connections using own password.
We may please be given an opportunity to
explain our demands in person.
Thanking you,
Yours faithfully,
Sd/ -
Ernakulam, SALIH.
K.K.
01.10.2016
