The strengthening of the
KWA has to be started from the Section offices because of direct public
relations are through the Section office. Most of the Section offices are functioned with
insufficient Overseers, office space and infra-structure facilities. All the public and
representatives of the local bodies in the different standards are directly
approaching the Section offices for their grievances related to water supply.
But due to the unscientific assignment of duties, inadequate staff and infra
structure felicities not attained the fulfillment of the consumer satisfaction
from the Section offices.
The existing e abacus software is
time consuming and not users/customers friendly in accordance to the Water
Supply Act. There is no provision to correct or edit the wrong entry made in
the lower level, rejection on verification and inform the position of
application in each table. The not required fields are seen provided as
mandatory. The pending list listed is seen not in order of seniority and the
licensed plumbers list is not in alphabetic order of name.
Recently it is seen that
the video regarding the JJM Water service connections are in circulation and it
is not known whether it is authenticated or not. As per this video, some data
are to be collected using mobile app. For this smart phone with data
connections are to be provided. If modified the e abacus software, data
regarding the applicant including verification details can be entered using
system at office.
Proposal for modified software
1. The proposed software should be users,
customers friendly and it can be moved from one field to another automatically
or by using Enter Key.
2. The fields can be provided as
mandatory and optional. The required details only as per Water Supply Act may
be provided as mandatory.
3. The stage of application can be
understood in every table. (Searching may be adopted)
4. The wrong entry in the lower level
can be edited or corrected from the next higher level.
5. To be provided the automatic
generation of acknowledgement receipt, Provisional Approval Notice/ Rejection
memo etc. by message to the applicant and Application for road cutting
sanction, agreement, Work order etc. The further copies of the above can be
taken if required.
6. To be provided the facilities for
rejection on verification if not feasible.
Proposed procedure for granting New Water Service Connections
Application for water
connection shall be submitted by online attached with:-
1. Ownership certificate
from Local body (Residential certificate and other kinds of any certificate may
not be considered.)
2. Copy of ID proof (Voter
ID card/Driving License/Aadhar card etc.)
Proposed procedure for simplifying and smooth functioning
1. The applications
submitted by online shall be opened by the Draftsman/Overseer authorized by the
Assistant Engineer and registered on preliminary checking. On registration/rejection,
message will be generated to the cell phone of the applicant with seniority
number as the case may be.
2. The Draftsman/Overseer
will be submitted the verification report with recommendation of the connection
if feasible, and if found not feasible, the fact shall be reported to the
Assistant Engineer with reasons.
3. Based on the approval of
the Assistant Engineer, Provisional Approval Notice/ Rejection memo are
generated automatically.
(The applicant shall be requested through message to furnish the consent
letter of the owner of land through which the pipe lines are to be laid,
sanction for road cutting from PWD/Local Body etc. as the case may be, stamp
paper for agreement, original ID proof and to remit the connection charges,
CSME charges etc. as per Water Supply Act.)
4. The applicant shall be
produced the required consent/road cutting sanction as the case may be,
original ID proof, stamp paper etc. before the Draftsman/Overseer for
verification of agreement documents.
5. On verifications with
check lists, system will be generate agreement conditions and put up the agreement documents before the
Assistant Engineer for the execution of agreement with applicant.
6. On remittance of the
required fee and execution of agreement, work order will be generated
automatically.
7. The Overseer shall be
arranged the connection through the Licensed Plumber and entered the data of
connection to the system.
(The consumer number will be generated only on entering the
physical date of connection and not on payment of connection fee)
